The right-sized partner for serious service management.
Hikon is a founder-led consultancy delivering ServiceNow and HaloITSM since 2018 — certified, hands-on and honest about scope, from the first call to long after go-live.
Built to be the partner we couldn't find.
Hikon was founded in Leeds in 2018 by Shay Faingold, after years delivering enterprise service-management programmes and watching the same pattern repeat: big integrators overselling and overbuilding, small shops under-delivering — and the organisations in between left without a partner built for them.
Hikon exists in that gap. Enterprise-grade delivery discipline, applied at the right size — clear scope, clean configuration, and a plan your team can actually run after we leave.
Today we deliver across the UK and Israel, for organisations from fast-growing mid-market teams to household names. The model hasn't changed: senior people, direct communication, no offshore subcontracting — the consultants who scope your work are the ones who build it.
And because our reputation is our pipeline, we'd rather tell you what you don't need than sell you something that gathers dust.
Four principles. No exceptions.
✓No offshore, ever
The consultants who scope your work are the ones who deliver it. Direct communication, real accountability, no handoffs to a bench you've never met.
✓Right-sized, always
We fit the platform to your scale — and we'll tell you what not to buy. Nothing erodes trust faster than shelfware, and nothing builds it faster than honest scope.
✓Best practice, documented
Clean, upgrade-safe configuration your own team can understand, maintain and build on. No black boxes, no dependency by design.
✓Beyond go-live
Launch is the start, not the finish. Training, adoption and support that stays with you — most of our work comes from clients who came back.
“At Hikon, we're dedicated to understanding our clients' needs and delivering solutions that drive long-term success. Our focus on building strong partnerships and fostering trust ensures that our clients thrive and grow, every step of the way.”
Shay Faingold
Founder & Director
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Certified Halo Partner
Accredited implementation & support
ServiceNow Expertise
275+ projects across the platform
Hikon have delivered a top-quality service throughout the project. Not only did the end product exceed our initial requirements but the manner in which we were supported at the definition stage was excellent. Our Hikon PM kept us updated throughout and helped us to maintain focus as well as ensuring that everything was delivered on time. I would have no reservations with asking Hikon to work with us in the future.
Client project sponsor · delivered engagement
Teams we've delivered for
Sound like the partner you're looking for?
Book a free 20-minute call — tell us where you are, and we'll tell you honestly whether and how we can help. No pitch. No obligation.
Start the conversationsales@hikon.co.uk · +44 113 539 6726 · WhatsApp available