Last updated: 14 July 2026
Hikon Limited (“Hikon”, “we”, “us”) is a UK-based IT service management consultancy. This policy explains how we collect, use and protect personal data when you visit hikon.co.uk or contact us. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you contact us or book an appointment, we collect the details you provide — typically your name, email address, company and message. When you browse the site, and only with your consent, we collect analytics data about how the site is used (pages visited, approximate location, device and browser type).
We use contact details to respond to your enquiry and manage our business relationship with you (legitimate interests, Article 6(1)(f) UK GDPR, or steps prior to entering a contract, Article 6(1)(b)). We use analytics data, with your consent (Article 6(1)(a)), to understand and improve how the website performs. We do not sell personal data and we do not use it for automated decision-making.
We use trusted service providers to run our website and business: Webflow (website hosting), Google (analytics and tag management, where consented), Cloudflare (security and performance) and Microsoft 365 (email and document storage). Some providers process data outside the UK; where they do, transfers are protected by UK adequacy decisions or the International Data Transfer Agreement/Addendum.
We keep enquiry and client correspondence for as long as needed to manage the relationship and meet legal obligations, then delete or anonymise it. Analytics data is retained in line with Google Analytics’ standard retention settings.
Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, email info@hikon.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Hikon Limited — info@hikon.co.uk. If you have any questions about this policy or how we handle your data, get in touch and we will respond promptly.