Support and Maintenance
Reliable Ongoing Support for Continuous Success
Organizations leveraging ServiceNow often encounter various challenges that impact their efficiency and operations. Performance bottlenecks can lead to slow response times and reduced productivity, while unresolved incidents disrupt critical business functions. Outdated configurations may hinder workflow automation, making processes inefficient and difficult to scale. Additionally, many businesses lack the in-house expertise needed to manage upgrades, security patches, and integrations effectively, resulting in technical debt and operational risks. Without a structured support and maintenance strategy, these issues can escalate, leading to costly downtime and decreased user adoption.
Hikon provides a structured and proactive ServiceNow support framework designed to maintain system stability, enhance usability, and optimize performance. Our team of certified ServiceNow experts ensures your platform remains fully functional, secure, and aligned with best practices.
Service Summary
Your ServiceNow instance is the backbone of your IT and business operations. But to fully leverage its potential, it requires ongoing maintenance, updates, and expert troubleshooting. Hikon’s ServiceNow Support & Maintenance ensures your platform remains stable, secure, and optimized for evolving business needs. Whether it’s resolving incidents, applying updates, or fine-tuning workflows, our team of certified ServiceNow experts keeps your system running at its best—so you can focus on driving business success.
What is included in this service:
Proactive Monitoring & Issue Resolution
Avoid costly downtime and performance bottlenecks with our 24/7 monitoring and proactive support. Our experts detect and resolve issues before they impact your operations, ensuring a seamless user experience.
Regular Updates & Patch Management
Stay compliant and secure with our structured approach to ServiceNow upgrades, security patches, and performance tuning. We handle everything from minor updates to full platform upgrades, minimizing disruption to your business.
Customization & Enhancement
As your business grows, so do your needs. We continuously refine and customize your ServiceNow instance, implementing new features, integrations, and automation to keep your workflows efficient and aligned with your goals.
User Support & Training
Empower your teams with our expert guidance. From end-user assistance to administrator training, we ensure your staff can make the most of ServiceNow, improving adoption and productivity.
Dedicated ServiceNow Experts
Our certified consultants act as an extension of your team, providing on-demand support and expert insights. We offer flexible engagement models, including ad-hoc support, managed services, and dedicated resource allocation, tailored to your needs.
Capabilities:
Our team has extensive experience in business strategy development and implementation, and we use a proven approach to help you reach your goals. We work with you to understand your strengths and weaknesses, and identify opportunities and threats in the market. We then help you create a strategy that leverages your strengths, addresses your weaknesses, and capitalizes on opportunities.
Your ServiceNow platform should work for you—not the other way around. With Hikon’s Support & Maintenance Services, you gain a reliable partner dedicated to keeping your system secure, efficient, and future-ready. Let us handle the complexities so you can focus on innovation and growth.